Apollo.io
CRM & Sales · 100% complete
Stage Checklist
- ✓ Research (.md file)
- ✓ POC App
- ✓ POC UI (templates)
- ✓ Microservice
- ✓ Containerized (Dockerfile)
- ✓ Helm Chart
- ✓ CI/CD Pipeline
- ✓ Frontend Page
AI Research
Refund Rules
Apollo.io offers a 14-day free trial for paid plans but does not provide prorated refunds for mid-cycle cancellations or unused seats. Annual subscriptions are non-refundable once activated. Users can downgrade at the end of their billing cycle. Unused credits do not carry over between billing periods and are forfeited upon cancellation.
Credit Policies
No credits offered for service downtime or issues. Unused monthly credits expire at the end of each billing cycle and do not roll over. No credits for billing errors - disputes must go through support. Additional credits can be purchased at $0.03-0.10 per credit depending on volume. No service-level agreement credits in standard plans.
Contractual Terms
Annual contracts auto-renew unless cancelled 30 days before renewal. Monthly plans can be cancelled anytime but billing continues through current cycle. Price increases limited to once per year with 30-day notice for existing customers. Cancellation requires 30-day notice for annual plans. No contract breakage fees but no refunds on prepaid annual amounts.
Integration Complexity
Technical Notes
Well-documented REST APIs with comprehensive endpoints for users, activity, sequences, and credit usage. API key authentication (simpler) or OAuth 2.0 for integrations. Standard rate limits apply (typically 100-1000 requests/hour depending on plan). Good API documentation with examples. Activity data available at user level with 30+ day retention. No webhook support - polling required for real-time data.