FedEx

Refund Rules

FedEx uses transaction-based pricing with money-back guarantees for Express services. Full shipping charge refunds available for late Express deliveries (must claim within 15 days). No traditional 'refunds' since charges are per-shipment, but billing disputes and adjustments are processed through FedEx Billing Online. Voided shipments should receive automatic credits. No unused capacity refunds as there's no pre-paid model.

Credit Policies

FedEx provides service credits through money-back guarantee program for late Express deliveries (2-7% average recovery). Credits issued for billing errors including weight discrepancies, incorrect zones, duplicate charges, and surcharge disputes. Address correction fee credits available if correction was FedEx's error. Service failure credits may be negotiated for significant disruptions. No downtime credits as shipping is transactional.

Contractual Terms

Enterprise contracts typically include negotiated base rate discounts, earned discount tiers, accessorial discounts, and minimum charge waivers. Auto-renewal clauses common with 30-60 day cancellation notice periods. Price increase notifications usually 30 days advance. Volume commitments may include penalty clauses. Service level agreements vary by account size. Liability limitations standard at $100 unless declared value purchased.

Integration Complexity

Technical Notes

Modern REST APIs with OAuth 2.0 authentication (client credentials flow). Rate limits are generous at 500 transactions/second. Key APIs: Rate API for quotes, Track API for delivery verification, Ship API for booking, Invoice API for billing data (may require account configuration). Requires API Key, Secret Key, Account Number, and Meter Number. Good documentation available. Main complexity is handling different service types (Express vs Ground) and international shipments with duties/taxes.