HubSpot

Refund Rules

HubSpot generally does not offer refunds for subscription fees once paid. However, they may provide prorated refunds for mid-cycle downgrades or cancellations in specific circumstances (billing errors, technical issues preventing service use). Refunds are typically handled case-by-case through customer support. New customers may have a limited satisfaction guarantee period, but this varies by plan and is not universally documented.

Credit Policies

HubSpot provides Service Level Agreement (SLA) credits for downtime exceeding 99.5% uptime commitment (typically 1% of monthly subscription fee per 1% of additional downtime). Credits for service disruptions are applied to future billing cycles. They may also offer goodwill credits for significant service issues or data migration problems, handled through customer success teams.

Contractual Terms

Annual contracts typically auto-renew unless cancelled with 30 days notice before renewal date. Monthly subscriptions can be cancelled anytime but billing continues through the current cycle. Price increases are limited to once per year with 30-60 days advance notice depending on contract tier. Enterprise contracts may have custom terms. Early termination fees may apply to annual contracts depending on negotiated terms.

Integration Complexity

Technical Notes

OAuth 2.0 with well-documented REST API. Rate limits: 100 requests/10 seconds for OAuth apps, 150/5min for private apps. Key limitation: Security activity endpoints (login/audit logs) require Enterprise tier for full access. No direct 'last active' field - must correlate login activity and audit logs. API returns user count but not specific license tiers. Good error handling and comprehensive documentation with SDKs available.