OpenAI

Refund Rules

OpenAI generally does not provide refunds for unused portions of monthly subscriptions (ChatGPT Plus/Team/Enterprise). API credits are non-refundable once purchased, but unused API credits don't expire. For Enterprise contracts, refund terms are negotiable. Mid-cycle cancellations typically don't receive prorated refunds - the subscription remains active until the end of the billing period.

Credit Policies

OpenAI provides service credits for documented downtime that falls below their SLA commitments (99.9% uptime for paid plans). They offer promotional credits periodically for new users ($5-18 in free credits). Enterprise customers may negotiate custom credit terms for service issues. API rate limit increases or temporary service disruptions may result in account credits on a case-by-case basis.

Contractual Terms

Auto-renewal: Monthly/annual subscriptions auto-renew unless cancelled 24 hours before billing cycle. Cancellation notice: Can cancel anytime but no mid-cycle refunds. Price increases: 30-day notice required for subscription price changes. Enterprise contracts have custom terms with negotiable cancellation periods (typically 30-90 days notice). Usage limits may apply (tokens/month for some plans).

Integration Complexity

Technical Notes

REST API with excellent documentation. Bearer token authentication (API keys). Rate limits vary by model (3-5000 RPM). Usage API provides detailed consumption data. Organization API requires org-level permissions for member management. JSON request/response format. Key consideration: separate authentication for ChatGPT admin features vs API usage tracking. Webhooks not available - polling required for real-time usage monitoring.