Shippo

Refund Rules

Shippo offers refunds for unused labels within 90 days of purchase via POST /refunds/ API. Refunds include postage + insurance + per-label fees. Processing takes up to 14 business days. USPS labels expire after 30 days if unused. Refunds are automatic if labels show no carrier scan. Cannot get refunds for used labels, billing errors, or service failures through API - must contact support.

Credit Policies

No formal credit policies for downtime or service issues found in documentation. Late delivery refund claims for guaranteed services (UPS Express, FedEx Express, USPS Priority Mail Express) must be filed manually through Shippo Support or carrier portals - not available via API. No automatic credits for API outages or billing disputes.

Contractual Terms

Standard SaaS terms with monthly billing. No specific auto-renewal or cancellation notice periods documented publicly. Pricing is per-label with volume discounts. Partner OAuth integration requires manual approval and separate agreement. API rate limits exist but specific limits not publicly documented. Terms likely include standard SaaS provisions for price increases with notice.

Integration Complexity

Technical Notes

Simple REST API with good documentation. OAuth2 requires partner approval (contact partnerships@goshippo.com). Alternative API token auth available immediately. Rate limits exist but not documented. Requires Shippo-API-Version header (2018-02-08+). Non-expiring OAuth tokens. Single API call returns all carrier rates. Strong webhook support for tracking updates. No refresh token needed for OAuth.