ShipStation

Refund Rules

ShipStation provides instant refunds for voided labels (up to 28 days) directly to ShipStation account balance. USPS labels must be voided within carrier-specific timeframes. Post-billed carriers (UPS, FedEx) don't charge for unscanned labels. No general refund policy for subscription fees - typically pro-rated for plan downgrades but no mid-cycle cancellation refunds for unused time.

Credit Policies

No formal SLA credits for platform downtime. ShipStation offers account credits for billing errors and disputed charges after investigation. Late delivery refunds are handled through carrier programs (UPS, FedEx Express services have 14-day claim windows) but must be filed through carrier portals, not ShipStation directly. Insurance claims available through Shipsurance/ParcelGuard within 120 days.

Contractual Terms

Monthly subscriptions with auto-renewal. Scale plan ($99.99/mo) minimum required for V1 API access. 30-day cancellation notice required for annual plans. Price increases typically with 30-day notice. No long-term contract locks for standard plans. Enterprise plans may have custom terms. API access restrictions tied to plan level - losing API access if downgrading below Scale tier.

Integration Complexity

Technical Notes

Dual API versions (V1 legacy + V2 modern). OAuth2 requires partner approval - use API key/secret for direct integration. V1 uses Basic Auth (40 req/min), V2 uses API-Key header (higher limits). Rate limits enforced with standard headers. Webhook support for tracking events. Multi-carrier rate comparison in single V2 call. Rich tracking data with GPS coordinates and delivery confirmation. No invoice/billing API - external carrier invoice import needed for full cost reconciliation.