Snowflake

Refund Rules

Snowflake typically does not offer refunds for unused credits or mid-cycle cancellations. Credits are consumed as used and generally non-refundable once purchased. However, billing errors or service level agreement breaches may qualify for credits or adjustments. Customers should review their specific contract terms as enterprise agreements may have different provisions.

Credit Policies

Snowflake offers service credits for SLA breaches (99.9% uptime commitment). Credits may be provided for significant service outages or performance issues that don't meet contractual commitments. Unused compute credits typically expire after 1 year from purchase date. Storage costs are ongoing and not credit-based. Enterprise customers may negotiate custom credit policies.

Contractual Terms

Standard terms include 30-day cancellation notice for annual contracts, automatic renewal clauses, and price increase limitations (typically 5-10% annually with 90-day notice). Enterprise contracts often have longer cancellation notice periods (60-90 days) but may include more favorable pricing and terms. No seat-based licensing means no unused seat refunds, but consumption-based model allows natural cost reduction by reducing usage.

Integration Complexity

Technical Notes

Snowflake offers excellent API access via SQL API (REST) and native connectors. Authentication options include username/password, RSA key pairs (recommended for apps), OAuth, and SSO. Key considerations: ACCOUNT_USAGE schema requires ACCOUNTADMIN role, data has up to 45-minute latency, 365-day retention limit. Rate limits are generous for typical usage monitoring. Well-documented APIs with comprehensive system views for cost and usage analysis.