UPS

Refund Rules

UPS offers refund policies primarily for service guarantees: Guaranteed service failures (late deliveries for Next Day Air, 2nd Day Air, 3 Day Select, and Ground) are eligible for full refunds, but must be claimed within 15 days. UPS also refunds for billing errors, duplicate charges, voided shipments still charged, and manifested but unshipped packages. Refunds require proper documentation and timely claims submission.

Credit Policies

UPS provides service credits for guaranteed service failures when delivered after committed time. Credits are also issued for billing errors including incorrect weights/dimensions, wrong zone charges, and improperly applied surcharges. For enterprise accounts, UPS may offer credits for systemic service issues or extended outages. Credits are typically processed as account adjustments on future invoices.

Contractual Terms

UPS contracts typically include: Auto-renewal clauses (usually annual with 30-60 day cancellation notice); Price increase limitations (fuel surcharge adjustments weekly, other increases annually with notice); Volume commitment requirements for negotiated discounts; Service level agreements with delivery guarantees; Liability limitations for package loss/damage. Enterprise contracts may include minimum spend commitments and tier-based discount structures.

Integration Complexity

Technical Notes

UPS uses OAuth 2.0 authentication requiring Client ID, Client Secret, and Account Number. Rate limits vary by API (typically 250-1000 requests/minute). Key APIs include Rating API for cost calculations, Tracking API for delivery confirmation, and Billing Center API for invoice data (requires specific account setup). Complex invoice structure with multiple surcharges and accessorials. International shipments add customs/duties complexity. Historical data retention limited in APIs - older data may require CSV exports.