Vercel

Refund Rules

Vercel operates on monthly billing cycles with no documented refund policy for unused seats or mid-cycle cancellations. Pro plan charges $20/user/month with no indication of prorated refunds for seat removals. Usage-based charges (bandwidth, serverless execution, builds) are billed as consumed with no refund mechanism. However, Vercel does have a generous free tier (Hobby plan) that allows testing without financial commitment.

Credit Policies

No documented SLA credits or downtime compensation policies found. Vercel does not appear to offer credits for service issues or unused pre-paid capacity. The usage-based model means you only pay for what you consume, but there's no credit system for under-utilization of included quotas (e.g., unused bandwidth from the 1TB Pro plan allowance).

Contractual Terms

Monthly subscription model with auto-renewal. No specific cancellation notice period documented for standard plans - appears to be standard monthly billing cycle. Enterprise contracts likely have different terms. Price increases are not explicitly limited in public documentation. Seat changes appear to be effective immediately. No long-term contract commitments required for Pro plan, though Enterprise may have annual terms.

Integration Complexity

Technical Notes

Vercel uses OAuth2 authorization code flow with 30-minute code expiration. Access tokens are long-lived with no documented refresh mechanism. API is well-documented with 40+ endpoint categories. Key considerations: (1) Billing API requires Pro/Enterprise plans and returns FOCUS v1.3 compliant JSONL data, (2) Rate limits are generous but not explicitly documented, (3) Multi-tenant support via teamId parameter, (4) API versioning is per-endpoint, (5) Cursor-based pagination standard. Auth method is Bearer token in Authorization header.