Verizon

Refund Rules

Verizon Business typically follows pro-rated billing for service cancellations within billing cycles. Early termination fees (ETFs) may apply for contract cancellations, typically $150-350 per line depending on device subsidies. No refunds for partial usage within monthly service periods. Device returns must be completed within 14-30 days for any credit consideration. Enterprise customers may negotiate custom refund terms in master service agreements.

Credit Policies

Verizon offers service credits for documented network outages exceeding SLA thresholds (typically 99.9% uptime). Credits are usually prorated based on outage duration and affected services. Bill credits may be issued for billing errors, incorrectly charged features, or disputed usage. International roaming overcharges are commonly credited upon dispute. Premium feature charges (hotspot, insurance, etc.) can be credited if added without authorization. Enterprise customers with dedicated account teams have more flexibility for service credits.

Contractual Terms

Enterprise agreements typically include 2-3 year terms with auto-renewal clauses requiring 30-90 days written notice for cancellation. Price increase limitations usually capped at 3-5% annually with 30-day advance notice required. Master Service Agreements (MSAs) govern enterprise relationships with detailed SLAs, termination rights, and dispute resolution procedures. Individual line contracts may have separate ETF structures. Volume commitments often include minimum spend requirements with penalties for under-commitment.

Integration Complexity

Technical Notes

Verizon Enterprise APIs require direct partnership or large enterprise agreement - no public self-service access. Authentication typically uses OAuth 2.0 with client credentials flow. Rate limits vary by API (usually 100-1000 requests/hour). Primary APIs include Connectivity Management API for device/usage data and ThingSpace API for IoT devices. Most implementations require portal data exports (CSV/PDF) rather than real-time API access. Bill parsing requires handling complex telecom billing formats with hierarchical account structures. Consider partnering with TEM (Telecom Expense Management) providers who already have established Verizon integrations.