Zoom

Refund Rules

Zoom generally does not offer refunds for subscription services, following a no-refund policy for monthly/annual subscriptions once purchased. However, they may provide prorated refunds for mid-cycle downgrades or cancellations in exceptional circumstances at their discretion. For billing errors or technical issues causing service disruption, they typically offer account credits rather than cash refunds. Enterprise customers may negotiate custom refund terms in their contracts.

Credit Policies

Zoom offers Service Level Agreement (SLA) credits for qualifying downtime incidents - typically 10% monthly credit for 99.9% uptime breaches, escalating to 25% for more severe outages. They provide account credits for billing errors, duplicate charges, or technical issues that prevent service usage. For Business and Enterprise plans, credits may be issued for significant service degradations. Unused prepaid capacity (like webinar add-ons or cloud storage) typically cannot be refunded but may be credited toward future usage.

Contractual Terms

Monthly plans auto-renew automatically with 24-hour cancellation notice before billing cycle. Annual plans auto-renew for another year unless cancelled 30+ days before renewal. Price increases are limited to once per year with 30-60 days notice depending on plan type. Seat reductions allowed monthly but increases take effect immediately. Enterprise contracts may include price protection clauses and custom cancellation terms. Minimum commitment periods apply to discounted annual plans.

Integration Complexity

Technical Notes

OAuth 2.0 with Server-to-Server app recommended for automated integrations. Rate limits are 10 requests/second for most endpoints, with higher limits for Enterprise accounts. Key scopes needed: user:read:admin, report:read:admin. API is well-documented with comprehensive user and reporting endpoints. Authentication tokens expire after 1 hour and require refresh. Webhook support available for real-time updates. Report data retention is 6 months. Dashboard APIs require Business+ plans. Pagination required for large user lists (300 max per request).